How to Communicate Your Way Through Generational Gap
Generational discussions and the difficulty communicating between different generations have been prominent conversations for the past few years. With four generations currently in the workplace, that hardly comes as a surprise.
In this talk, Chris, Rick, and Chelsea share personal stories and tips on how they have bridged that generational gap in their practices.
Chelsea Meng is a realtor at CJ Brown in Baton Rouge, La. Her background in property management has helped her adapt well to the real estate world. She is a certified Relocation Specialist, she’s able to help you relocate from other cities, states, and countries with ease. She also specializes in social media marketing.
Rick Roberts is currently an associate broker REMAX Elite in Mandeville, Louisiana. He’s been a licensed broker for the past 25 years working as a full-time realtor. Rick has served in a variety of REALTOR® leadership positions at the state and local level.
Chris Donaldson is a real estate trainer, speaker, entrepreneur, and real estate agent. Now as the CEO of Donaldson Educational Services his daily mission is to make YOUR life and career better. As a practicing real estate broker, trainer, keynote speaker, coach, blogger, government watchdog, and overall industry and business specialist, Chris’ goal is to improve lives and inform on all sorts of industry topics.
Things to Take Away From This Talk
- You can never give your client too much information. Always keep the buyer or seller in the loop and updated on what’s going on and what the status of a deal is.
- Don’t force clients to communicate in ways they are not comfortable in.
- Communicate with the medium clients prefer to use, whether it’s in person, by email, via text, facebook messenger or Skype.
- A good habit to get into is following up with an email to have all information and things discussed documented in writing.
- Millennials tend to want then their parents involved and in the loop. Make sure to ask them if they would like you to reach out to their parents for an update, or if you need to accommodate their schedule for an inspection, for example.
- Don’t assume clients are or are not tech savvy based on generation. You may be surprised which technology they do or don’t know how to use irrelevant of age.
- Always ask what a client’s preferred method of communication is. You do not want them missing out on important information you are sending them. For example, not everyone checks their emails all the time.
- If you have communication preferences, especially when working with other agents, make sure to communicate that at the beginning of working together.
In the end, whatever form of communication you end up using, however big the generation gap is, clarifying expectations will always win the day.